Develop a core workplace skill — learn to identify, prioritise, and effectively engage the stakeholders who play a critical role in every project’s success.
Stakeholders play a critical role in every project, and learning to effectively engage them is an essential skill in any workplace. This Professional Skills course teaches learners the insights and tools to identify, prioritise, and engage with stakeholders for success. Through real-world work scenarios, the course covers how to define and classify stakeholders, conduct stakeholder analysis using tools such as the Power-Interest Grid, build trust, avoid common pitfalls, and apply active listening and interview techniques to gather better information and achieve better outcomes.
Curriculum Chapters
- 1. Business Value of Stakeholders
- Engaging Stakeholders
- Defining Stakeholders
- Value of Stakeholders
- 2. Basic Processes for Determining Stakeholder Needs
- Stakeholder Classification
- Stakeholder Analysis
- Power-Interest Grid
- Interviewing Stakeholders
- 3. Techniques for Effective Stakeholder Interactions
- The Importance of Trust
- Common Pitfalls when Working with Stakeholders
- Working Effectively with Stakeholders
- Active Listening Techniques
- Techniques for Stakeholder Interviews
- Better Information, Better Outcomes
Skills You Will Learn
Explain the business value of stakeholders and why effective stakeholder engagement is critical to project success. Define and classify stakeholders using stakeholder analysis frameworks. Apply the Power-Interest Grid to prioritise stakeholder engagement. Conduct effective stakeholder interviews to identify needs and gather relevant information. Build and maintain trust in stakeholder relationships. Recognise and avoid common pitfalls when working with stakeholders. Apply active listening techniques to improve stakeholder interactions. Use interview techniques to gather better information and achieve better outcomes.
Course Details
Course Type: Free self-paced
Time: 3 Hours
Modules: 3
Level: Beginner
Prerequisites
None.
Certification & Career
Career and Certification alignment: No target certification for this course. This is part of the Professional Skills Learning Collection, teaching essential personal and social skills in the context of real-world work scenarios. Skills developed are applicable across all IT and business roles.
Achievements & Badges
Upon completion, earn a Cisco Networking Academy digital badge. Share your verified achievement on LinkedIn, your CV, or professional profile.
What Cisco verifies: Cisco verifies the earner of this badge successfully completed the Engaging Stakeholders for Success course. The holder of this credential has foundational skills in stakeholder identification, classification, and analysis, and can apply active listening, interview techniques, and trust-building strategies to engage stakeholders effectively in professional and project environments.
Ready to Start This Course?
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