Master the digital tools and skills needed to create content, communicate professionally, and collaborate effectively in today’s remote and hybrid work environments.
Create Digital Content, Communicate and Collaborate Online is the third course in the Digital Literacy Learning Collection, developed in collaboration with OpenEDG. The course begins with the fundamentals of digital content creation — exploring audio, image, text, and video formats — before moving into creating, editing, and managing digital documents including text editing, formatting, and layout design. You will develop a strong grasp of email etiquette including when and how to use CC, BCC, and Reply All, while maintaining clarity and proper tone. The course then dives into digital collaboration using popular video conferencing and project management tools such as Webex, Discord, Asana, Trello, and digital whiteboards. Content is delivered through 23 videos, 9 problem-solving scenarios, and 5 ‘Try Me, Show Me’ activities where learners first attempt tasks independently before receiving guided demonstrations. Completing all four courses in the Digital Literacy Learning Collection prepares learners for the OpenEDG Digital Literacy Certification.
Curriculum Chapters
- 1. You Can Be More Productive
- Let’s Get Creative
- The Realm of Formats
- Seamless Access for Everyone
- Problem-Solving Tips
- 2. Global Interaction
- Interact & Collaborate
- Enhancing Usability and Reducing Environmental Impact
- Optimizing Your Digital Skills – Part One
- Optimizing Your Digital Skills – Part Two
- Problem-Solving Tips
- 3. Remote Collaboration
- Striking a Balance
- Staying in Control
- Virtually Unstoppable
- Healthy Connections, Greener Impact
- Problem-Solving & Environmental Tips
Skills You Will Learn
Identify and work with various types of digital content including audio, image, text, and video, and understand their formats. Create, edit, and manage digital documents with skills in text editing, formatting, and layout design. Apply email etiquette including appropriate use of CC, BCC, and Reply All, and maintain clarity, conciseness, and proper tone in professional communications. Use digital collaboration tools including Webex for video conferencing, Discord for team communication, Asana and Trello for project management, and digital whiteboards for remote teamwork. Apply accessibility best practices and understand the environmental impact of digital tools. Optimise digital skills for productivity in hybrid and remote work environments. Troubleshoot common collaboration and connectivity issues.
Technologies Used
Webex (video conferencing)
Discord (team communication)
Asana & Trello (project management)
Digital whiteboards
23 videos, 9 problem-solving scenarios & 5 ‘Try Me, Show Me’ activities
Course Details
Course Type: Free self-paced
Time: 6 Hours
Modules: 3
Level: Beginner
Prerequisites
None. Recommended to complete Digital Awareness and Using Computer and Mobile Devices first.
Certification & Career
Career and Certification alignment: This course is the third of four in the Digital Literacy Learning Collection, developed in collaboration with OpenEDG. Completing all four courses prepares learners for the OpenEDG Digital Literacy Certification, validating skills and readiness to thrive in the digital economy.
Achievements & Badges
Upon completion, earn a Cisco Networking Academy digital badge. Share your verified achievement on LinkedIn, your CV, or professional profile.
What Cisco verifies: Cisco verifies the earner of this badge successfully completed the Create Digital Content, Communicate and Collaborate Online course. The holder of this credential has foundational skills in digital content creation, document editing and formatting, professional email communication, and remote collaboration using tools such as Webex, Discord, Asana, Trello, and digital whiteboards.
Ready to Start This Course?
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