Build the English you need to talk about teamwork, participation, and resources confidently — communicating clearly in IT support, project teams, and online tech communities.
Coordinating with a team, discussing resources, and managing participation is a big part of working in IT — and using clear, accurate English makes collaboration much smoother. This course builds the English needed to talk about teamwork, participation, and resources in real-world IT contexts. Learners practise using impersonal and indefinite pronouns, quantifiers, and polite workplace questions to communicate clearly across IT support, community management, and project teamwork. Vocabulary covers cybersecurity, active listening, event planning, DevOps, and more, with terms such as community, phishing, threat, gadget, and upcoming applied across contexts including DevOps and QA collaboration, cybersecurity, tech support, community management, and project management. The course progresses from A2 to B1 English proficiency and includes 1 vocabulary video lesson, 5 grammar video lessons, 6 reading activities, 3 listening activities, and 15+ practice exercises. Developed in collaboration with OpenEDG, this is part of the English for IT – Basics Learning Collection.
Curriculum Chapters
- 1. Collaborating
- 2. Hear it, Solve it
- 3. Talking and Listening
- 4. Understanding Threats
- 5. Protect Yourself
- 6. Understanding Needs
Skills You Will Learn
Use impersonal and indefinite pronouns to talk about people, things, and general situations in IT contexts. Ask polite, indirect questions using wh-pronouns in professional workplace settings. Use determiners and adjectives to quantify people and resources accurately. Report participation, describe responsibilities, and explain who is involved in a project or task. Discuss resources, gadgets, and upcoming events using appropriate English vocabulary. Apply active listening vocabulary and techniques in IT team communication. Identify and describe cybersecurity threats including phishing in professional English. Understand and communicate needs in IT support and community management contexts. Apply essential IT vocabulary including community, DevOps, active listening, phishing, threat, gadget, and upcoming in real professional scenarios. Progress from A2 to B1 English proficiency for IT professional and study environments.
What’s Included
1 vocabulary video lesson
5 grammar video lessons
6 reading activities
3 listening activities
15+ practice exercises
Course Details
Course Type: Free self-paced
Time: 15 Hours
Modules: 6
Level: Beginner (A2 → B1)
Prerequisites
None. Courses in the English for IT – Basics collection can be taken in any order, though following the recommended sequence provides the most cohesive learning experience.
Certification & Career
Career and Certification alignment: This course is part of the English for IT – Basics Learning Collection, developed in collaboration with OpenEDG. Completing all four courses in the collection prepares learners for the English for IT B1 / GSE 36–49 certification exam. Skills are applicable across all IT roles requiring professional English communication.
Achievements & Badges
Upon completion, earn a Cisco Networking Academy digital badge. Learners who pass the optional certification exam also earn the English for IT – Basics People and Quantities B1 GSE 36–49 certification. Share your verified achievements on LinkedIn, your CV, or professional profile.
What Cisco verifies: Cisco verifies the earner of this badge successfully completed the English for IT: People and Quantities course. The holder of this credential has developed B1-level English proficiency for IT contexts, including the ability to use pronouns, quantifiers, and polite workplace questions to discuss teamwork, participation, resources, and cybersecurity threats clearly in IT support, project management, community management, and DevOps environments.
Ready to Start This Course?
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