Master network support, troubleshooting methodologies, and cybersecurity fundamentals — the final step in the Network Technician career path.
Network Support and Security builds on the knowledge gained from previous courses in the networking sequence. This course begins with an introduction to supporting endpoints, networks, and users — including network diagnostics and documentation. It then examines topics related to supporting users as part of a help desk team and moves into an in-depth view of troubleshooting networks and endpoints. The course also covers cybersecurity threats, vulnerabilities, and attacks on endpoints, and concludes with essential configuration steps to ensure secure user access on a network, including remote support scenarios.
Curriculum Chapters
- 1. Network Support
- 2. Cybersecurity Threats, Vulnerabilities, and Attacks
- 3. Network Security
Skills You Will Learn
Demonstrate effective troubleshooting methodologies and help desk best practices. Create and maintain network documentation. Verify network connectivity across Linux, Mac, Android, and Apple devices. Troubleshoot network and endpoint connectivity issues remotely. Explain common cybersecurity threats, vulnerabilities, and attack types including cyber, wireless, mobile, and application attacks. Configure secure user access and access control on a network. Apply antimalware protection and firewall configurations. Configure basic wireless security on a home router.
Technologies Used
Cisco Packet Tracer 8.2 or higher
Cisco IOS CLI
Network Reference Models (OSI / TCP-IP)
Course Details
Course Type: Free self-paced
Time: 12 Hours
Modules: 3
Labs: 10 practice labs & interactive Packet Tracer activities
Prerequisites
Network Addressing and Basic Troubleshooting (recommended).
Certification & Career
Career and Certification alignment: This course is the final course in the Cisco Network Technician Career Path and aligns with the Cisco Certified Support Technician (CCST) Networking certification. The recommended next course is CCNA: Introduction to Networks.
Achievements & Badges
Upon completion, earn a Cisco Networking Academy digital badge. Share your verified achievement on LinkedIn, your CV, or professional profile.
What Cisco verifies: Cisco verifies the earner of this badge successfully completed the Network Support and Security course and achieved this student level credential. Earner can demonstrate effective troubleshooting methodologies and help desk best practices, explain common cybersecurity threats, vulnerabilities, and attacks on endpoints, and configure secure user access on a network.
Ready to Start This Course?
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