Hardware and Upgrade Support
Transition from basic identification to professional system support, component upgrades, and technical troubleshooting.
Operating Systems Support
Master the skills to diagnose, fix, and assist users with Windows, macOS, and mobile operating system issues.
IT Customer Support Basics
A 4-hour technical module focusing on professional communication, remote support, and the utilization of AI-driven troubleshooting tools.
Security and Connectivity Support
A 10-hour focused module on identifying and resolving critical connectivity and security failures in professional environments.