Get hands-on with PC hardware — learn to diagnose, repair, and upgrade computer components and build the core skills IT support specialists use every day.
When hardware fails, IT support specialists are the experts who diagnose and resolve the issue. This course teaches the core hardware skills needed for entry-level IT support roles — from troubleshooting common hardware problems such as faulty power supplies and failing hard drives, through to identifying ports and cables, installing and upgrading key components like RAM and storage drives, and understanding system architecture and compatibility. The course also covers responsible e-waste and component disposal practices. By the end, learners are able to perform basic hardware repairs, maintenance, and upgrades to ensure optimal functionality for end users. This is the final course in the four-course IT Support Specialist Career Path, which prepares students for the Cisco Certified Support Technician (CCST) IT Support certification.
Curriculum Chapters
- 1. Troubleshooting Common Hardware Issues
- Basic Safety Procedures
- Device Information Tools
- Ports and Cables
- Hardware Issues
- 2. Common Hardware Upgrades
- System Architecture and Compatibility
- Core Hardware Components
- Interfaces and Expansion Technologies
- Driver Management and Device Manager
- E-Waste and Responsible Component Disposal
Skills You Will Learn
Apply basic safety procedures when working with computer hardware. Use device information tools to gather system data and diagnose hardware issues. Identify common ports and cables and explain their purpose. Troubleshoot common hardware problems including faulty power supplies, failing hard drives, and other component failures. Explain system architecture and component compatibility considerations for hardware upgrades. Identify core hardware components and explain their roles in system performance. Describe interfaces and expansion technologies used in desktop and laptop systems. Install and upgrade key components including memory (RAM) and storage drives to boost system performance. Manage drivers and use Device Manager to maintain hardware functionality. Apply e-waste guidelines and responsible component disposal practices.
Technologies Used
Device information and diagnostic tools
Windows Device Manager
PC hardware components (RAM, storage, expansion cards, ports & cables)
Course Details
Course Type: Free self-paced
Time: 6 Hours
Modules: 2
Level: Beginner
Prerequisites
This is the fourth and final course in the IT Support Specialist Career Path. Completion of the previous three courses in the path is recommended.
Certification & Career
Career and Certification alignment: This course is the fourth and final course in the IT Support Specialist Career Path. The full career path prepares learners for the Cisco Certified Support Technician (CCST) IT Support certification and entry-level IT support roles. Upon completion of this course, earners receive the Hardware and Upgrade Support Cisco digital badge.
Achievements & Badges
Upon completion, earn a Cisco Networking Academy digital badge. Share your verified achievement on LinkedIn, your CV, or professional profile.
What Cisco verifies: Cisco verifies the earner of this badge successfully completed the Hardware and Upgrade Support course. The holder of this credential has foundational skills in troubleshooting common hardware issues, identifying ports and cables, using device information tools, and performing hardware upgrades including RAM and storage installations, with an understanding of system architecture, driver management, and responsible e-waste disposal.
Ready to Start This Course?
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