Solve technical challenges and make a difference by helping people — build the practical IT support skills needed to start your career as a certified IT Support Specialist.
This career path prepares you for the Cisco Certified Support Technician (CCST) IT Support certification and entry-level roles such as IT End User Support, Help Desk Support, and Computer Support Specialist. You will learn to manage support tickets, troubleshoot hardware, navigate operating systems, resolve connectivity issues, and identify security threats. Available in two ways — free and self-paced, or instructor-led with the CCST exam included.
Choose Your Way
Two ways to complete this career path and earn your CCST IT Support certification.
Free Self-Paced
Enroll in each free course below, complete them at your own pace, and pass the free pathway exam. Then arrange and sit the CCST IT Support certification exam independently.
- 4 courses · 30 hours total · Free
- Self-paced — any device, any time
- Free pathway exam and Cisco digital badge
- CCST exam arranged and paid separately
Use the Enroll button on each course page below to get started on netacad.com.
Paid Instructor-led with CCST Industrial Exam Included
Enroll in a single instructor-led course — IT Support Essentials — delivered online by certified Cisco instructors at AZNEXT LLC. Covers all career path content. Pass the final exam and receive a Certiport voucher for the CCST IT Support certification exam.
- 1 course · IT Support Essentials · 56 hours · Instructor-led online
- Certified Cisco instructor throughout
- Schedule agreed with Enrolled students
- CCST exam voucher included in course price
Free Self-paced — Course List
4 free self-paced courses · 30 hours · English
- 1
IT Customer Support Basics
Develop help desk and customer support skills to succeed in entry-level positions. Learn to manage and troubleshoot IT environments.
- 2
Operating Systems Support
Troubleshoot Windows, macOS, and mobile systems. Improve your customer service skills and prepare for entry-level IT support roles.
- 3
Security and Connectivity Support
Develop foundational IT support skills. Learn to troubleshoot connectivity and defend systems against modern cybersecurity threats.
- 4
Hardware and Upgrade Support
Your hands-on guide to PC hardware. Learn to diagnose, repair, and upgrade components to launch your IT career.
- ✓
IT Support Specialist Pathway Exam
Test your knowledge on content from the entire IT Support Specialist Career Path and earn a digital badge to verify your skills.
Certification & Career
Complete either Way 1 or Way 2 to prepare for the Cisco Certified Support Technician (CCST) IT Support certification. This entry-level credential validates your skills for roles including IT End User Support, Help Desk Support, and Computer Support Specialist.
Exam code: 100-140 CCST
Duration: 50 minutes
Price: US$125 (included in Way 2)
Language: English
Topics: IT support tasks & responsibilities, hardware, connectivity, operating systems, applications, security threats
Achievements & Badges
Complete Way 1 to earn a Cisco Networking Academy digital badge. Complete Way 2 and pass the final exam to receive your Certiport CCST exam voucher. Sit the CCST IT Support certification exam to earn your industry credential — shareable on LinkedIn, your CV, and professional profiles.
What Cisco verifies: The CCST IT Support (100-140) certification validates foundational knowledge and skills for entry-level IT support roles — covering queue and time management, documentation, troubleshooting, assisting end users, managing computer components, and identifying security threats. View exam topics →