Master OS troubleshooting across Windows, Linux, macOS, and mobile — develop the technical expertise and customer support skills that employers are looking for in entry-level IT support roles.
IT support is a fulfilling career that allows you to solve technical problems and make technology accessible for customers — and a launchpad for further career growth. Operating Systems Support teaches foundational customer support knowledge and practical OS troubleshooting techniques across Windows, Linux, macOS, and mobile platforms. You will learn to diagnose and resolve common IT issues including app crashes, boot failures, display and power problems, and connectivity issues, as well as assist users with software installations, accessibility features, cloud-based backup tools, and mobile device management. The course also covers Linux virtualisation and basic Linux commands used in real-world troubleshooting. This is the second course in the four-course IT Support Specialist Career Path, which prepares learners for the Cisco Certified Support Technician (CCST) IT Support certification.
Curriculum Chapters
- 1. Troubleshooting the Windows Operating System
- Troubleshooting Display and Power Issues
- Assisting Users with Accessibility Features
- Securing and Maintaining Windows System Integrity
- Assisting Users with Cloud-Based Backup Tools
- Troubleshooting Boot and Startup Issues
- 2. Troubleshooting Linux and macOS
- Linux and macOS Tools and Features
- Linux and macOS Best Practices
- Linux Virtualization
- Basic Linux Commands Used in Troubleshooting
- Troubleshooting macOS
- 3. Troubleshooting Mobile Devices and Applications
- Mobile Device Features
- Troubleshooting Process for Mobile Devices
- Managing Mobile OS Security
- Common Issues and Solutions for Mobile Devices
- Mobile Device Apps
- Troubleshooting Mobile Device App Issues
- The Cloud
Skills You Will Learn
Troubleshoot Windows display, power, boot, and startup issues. Assist users with Windows accessibility features and cloud-based backup tools. Apply techniques to secure and maintain Windows system integrity. Use Linux and macOS tools and features and apply best practices for both platforms. Apply basic Linux commands in troubleshooting scenarios and configure Linux virtualisation. Troubleshoot common macOS issues. Identify mobile device features and apply a structured troubleshooting process for mobile OS problems. Manage mobile OS security including app permissions and device security settings. Resolve common mobile device hardware and application issues. Explain cloud services as they relate to mobile device management and data backup.
Technologies Used
Windows OS (troubleshooting tools, accessibility, backup)
Linux CLI & virtualisation
macOS troubleshooting tools
Android & iOS mobile platforms
Cloud-based backup and synchronisation services
Course Details
Course Type: Free self-paced
Time: 10 Hours
Modules: 3
Level: Beginner
Prerequisites
This is the second course in the IT Support Specialist Career Path. Completion of the first course in the path is recommended.
Certification & Career
Career and Certification alignment: This course is the second of four in the IT Support Specialist Career Path, which prepares learners for the Cisco Certified Support Technician (CCST) IT Support certification and entry-level IT support roles. Upon completion, earners receive the Operating Systems Support Cisco digital badge.
Achievements & Badges
Upon completion, earn a Cisco Networking Academy digital badge. Share your verified achievement on LinkedIn, your CV, or professional profile.
What Cisco verifies: Cisco verifies the earner of this badge successfully completed the Operating Systems Support course. The holder of this credential has foundational skills in troubleshooting Windows, Linux, macOS, and mobile operating systems, including diagnosing display, power, boot, and connectivity issues, managing mobile OS security, assisting users with accessibility and cloud-based tools, and applying basic Linux commands and virtualisation in IT support scenarios.
Ready to Start This Course?
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